Tuesday, 3 May 2016

Understanding the Benefits of cloud computing and managed services

The SMB managers have acknowledged the role of cloud computing and managed services in the business processes, growth and efficiency. However, not all are conversant with the comprehensive direct and indirect advantages of bringing the managed services and cloud technology in the business loop. Most of the business managers are so busy in running the business that there is never enough time to understand the new technologies and the altered new opportunities brought in by the enabling advancements. Thus, this article takes into account the basic as well as the advanced features of cloud technologies and managed services to bring forward the benefits to the businesses of today.

•    When we talk of managed services, we are essentially speaking about the different outsourcing service channels available to a business. Such a managed service provider is capable of taking care of the various chores while running the business. For example, an internal IT team may need to handle the hardware, networking and software maintenance and upgrading chores in a business. When IT maintenance is coordinated through an external agency, the same chores are carried out by the managed services vendor in the best possible ways along with typical timeframes and recommended standards in the field. This will involve keeping an eye on all the IT hardware so as to keep it up and running at minimum costs and downtimes, applying the right updates to the software applications and maintaining the right mix of networking for carrying out the business communications and so on.

•    The managed services vendors are specialists as far as the IT services are concerned. Thus, availing their services suggests updated and latest technologies for your business. In addition to this, the experienced and skilled teams ensure reliability and minimum downtimes making it all the more productive for the business. They will not only resolve the IT issues but also win over the challenges therein, letting you concentrate on your core business operations.

•    Cloud computing has been an important buzzword in the small to medium business domains for a while now. It is popular for catapulting the business to the next level in no time with minimum investment, assets and resources. It provides a means of storage for the business data without actually having to spend on the hardware devices along with a facility of mobilizing; thereby, speeding up the business operations.

•    To start with, cloud services can be segregated into three types of models, the public, private and hybrid models. The cloud services offer infrastructure, software applications and platforms as a service through offline as well as online channels for the varied needs of the businesses.

The cloud provider offering managed services will be responsible for the data backup, system management and other regular chores like carrying out security updates and so on. It leaves the business managers as well as the different departmental teams free to concentrate on the crux of the business. Moreover, the services turn out to be cost-effective considering the enabling features of such a managed service cloud computation for any business, today.

Factors that impact the quality of IT Support Companies!

The businesses belonging to the SME domain typically need a variety of IT support services. Along with the general IT services, there are requirements of specialized IT support at certain times. In such a scenario, an external IT support company can provide the required stable and cost-effective support to the business. And such an arrangement is popular over the different business domains as it works out better than having an internal IT department. It performs on each front, in terms of turnaround time, costs and specialized support services as well.

However, the extent of the benefits is dependent on the capabilities, policies and the service packages that an IT support company offers. IT support companies in Dubai offer one of the advanced IT support services including state-of-the-art technical support in the comprehensive business arena. Thus, taking this relevant point into consideration, let’s look at the prominent factors that influence the quality of the support.

•    One of the useful factors in deciding the quality of IT support is the capability of your service vendor to analyse and correct the issues remotely. This way the issues get resolved faster which results in improved productivity for the business. The service provider should be able to detect and resolve majority of the problems remotely barring a few which cannot be handled without on-site manual assistance. Such an arrangement offers lower turnaround time and ensures instant corrective measures to enable faster executions and improved quality of IT support.

•    Another important feature to look for in an IT support vendor is his set of policies while carrying out the maintenance procedures. Most reputed IT support companies in Dubai have various plans up their sleeves which monitor the IT systems proactively and keep them in good shape at all times. They provide up-to-date proactive maintenance for the systems round the clock significantly reducing the down time.

•    With remote monitoring options, an IT support provider should also have user-friendly procedures for on-site assistance as one cannot rule out hardware replacements and similar issues. Many IT support vendors offer different packages and plans regarding on-site support which can turn out cost-effective for the users with typical needs of IT support. So, choice of the perfect package gives way to sound support with reasonable expenses, provided your vendor has such a facility.

•    Before one signs a contract, one should ensure the reliability of the IT support company in terms of technology, scale and manpower capabilities. The best way to look into this is check out their current and past contracts and clients. When the offerings and demands match perfectly there is no risk in going ahead with a suitable set of terms and conditions.

All in all, it helps to choose a growing IT support company which has a range of services and is constantly increasing its technological capabilities in this fast-changing domain. Thus, enabling the businesses to enjoy uninterrupted and perfect IT support to carry out the business operations more efficiently and faster.